About PayCargo:

PayCargo is the trusted platform for logistics payment management, connecting payers and vendors across air, ocean, rail, and land. Our two-sided platform provides tailored experiences for each user type, enabling streamlined invoice submission, secure payments, and faster cargo release across all transportation modes.

With over 150,000 payers and 5,000 active vendors, PayCargo powers same-day or overnight cargo release, reducing manual work and improving transparency throughout the invoice lifecycle. Built with advanced AI capabilities, our platform automates invoice recognition, simplifies reconciliation, and gives logistics teams greater financial control.

From secure, compliant transactions to seamless integrations with major logistics carriers, PayCargo is redefining how the logistics industry moves money. As the industry evolves, we remain committed to innovation and supporting global trade with scalable, reliable payment solutions.

About the Role:

The Director of Human Resources will provide strategic leadership and oversight of the Human Resources function across PayCargo's U.S. and international operations. This role will partner closely with executive leadership and department leaders to develop and execute people strategies that support PayCargo's business objectives, organizational growth, and evolving workforce needs.

The Director will oversee the full employee lifecycle, including talent acquisition and management, performance management, employee relations, compensation and benefits, workforce planning, compliance, HR operations, and employee engagement.

This individual will serve as a trusted advisor to leadership while ensuring HR policies, programs, systems, and practices are consistently implemented and aligned with applicable employment requirements across the jurisdictions in which PayCargo operates.

Key Responsibilities:

HR Leadership & People Strategy

• Lead the Human Resources function and develop people strategies aligned with PayCargo's business objectives.
• Serve as a strategic advisor to executive leadership and department leaders on organizational structure, workforce planning, employee performance, talent development, and other people-related matters.
• Translate business priorities into effective HR programs, policies, and initiatives.
• Lead and develop the HR team while establishing clear priorities, accountability, and service standards.
• Support an employee population of approximately 200 employees across multiple states and countries.

Talent Acquisition, Performance & Development

• Oversee full-cycle recruitment, including workforce needs assessment, sourcing, interviewing, selection, hiring, and onboarding.
• Partner with department leaders to identify current and future talent requirements and develop appropriate recruiting and retention strategies.
• Oversee performance management processes and provide managers with guidance on goal setting, feedback, employee development, and performance concerns.
• Support succession planning, leadership development, and employee development initiatives.
• Oversee onboarding and offboarding processes to ensure effective employee transitions.

Employee Relations & Culture

• Lead employee relations matters, including workplace concerns, investigations, performance issues, disciplinary actions, and conflict resolution.
• Provide guidance to managers on employee relations and the consistent application of company policies.
• Foster a positive, high-performance workplace culture centered on accountability, collaboration, professionalism, and employee engagement.
• Develop and lead culture and engagement initiatives that strengthen morale, communication, and retention.
• Support organizational change initiatives and help leaders effectively manage teams through periods of growth and transition.

Compensation, Benefits & Payroll

• Oversee the administration and continuous improvement of employee compensation and benefits programs.
• Partner with Finance and executive leadership on compensation planning, headcount budgeting, and workforce forecasting.
• Evaluate market compensation data and recommend appropriate salary structures, incentive programs, job levels, and compensation practices.
• Serve as an escalation resource for employee questions regarding compensation, benefits, policies, and other HR matters.
• Partner with payroll staff and Finance to resolve issues, strengthen processes, and improve operational efficiency.

Compliance & Risk Management

• Ensure HR policies and employment practices comply with applicable federal, state, local, and international employment requirements.
• Monitor employment law and regulatory developments and recommend changes to policies and practices as appropriate.
• Lead or coordinate HR compliance reviews, audits, workplace investigations, and other risk-management activities.
• Ensure appropriate maintenance of personnel records and employment documentation.
• Coordinate with internal and external legal counsel when appropriate on employment-related matters.

HR Operations, Systems & Reporting

• Evaluate and continuously improve HR processes, systems, and administrative workflows to increase efficiency and scalability.
• Oversee HR technology, including HRIS, ATS, performance management, learning management, and other employee-related platforms.
• Establish and monitor key HR metrics, including headcount, turnover, hiring, compensation, and workforce costs.
• Provide executive leadership with HR reporting, workforce insights, and recommendations to support business decisions.
• Maintain appropriate HR controls, documentation standards, and audit readiness.
• Coordinate and maintain hurricane staffing and business continuity plans and related HR documentation, including the Hurricane Book.
• Perform other duties and responsibilities as assigned.

Required Qualifications:

• 7–10 years of progressive Human Resources experience, including at least 5 years in an HR leadership or management role.
• Experience supporting a multi-state and international workforce of approximately 200 or more employees.
• Broad HR leadership experience across employee relations, talent acquisition, performance management, compensation and benefits, workforce planning, compliance, and HR operations.
• Strong knowledge of U.S. employment laws and experience supporting HR matters across multiple jurisdictions.
• Demonstrated experience advising executive leadership and partnering with Finance and other business leaders on workforce and organizational matters.
• Experience managing complex employee relations matters, workplace investigations, and HR compliance activities.
• Demonstrated ability to lead and develop HR teams and drive cross-functional initiatives.
• Strong experience with HR systems and technology, including HRIS, ATS, and performance management platforms.
• Strong communication, interpersonal, judgment, and organizational skills, with the ability to handle confidential matters with discretion.

Preferred Qualifications:

• SHRM-SCP, SPHR, or equivalent HR certification.
• Experience building or scaling HR functions within a fast-growth, mid-sized organization.
• Experience developing compensation structures, job leveling, or job architecture.
• Experience leading organizational change, employee engagement, or culture initiatives.
• Experience with ADP Workforce.
• Bilingual English and Spanish

Education:

• Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, or a related field required.
• Master's degree in Human Resources, Business Administration (MBA), Organizational Development, or a related field preferred.

What We Offer:

Our compensation package includes a competitive salary and bonus plan.

We care about your wellbeing and personal life. We offer vacation, sick, personal time off policies, a generous 401K match, and strong healthcare benefits.

Your success at PayCargo is determined by the impact that you are making, and how well you collaborate with the various teams that you interact with. Everyone at PayCargo is empowered to take ownership to learn, self-improve, and master their skills in an environment focused on efficiency, collaboration, and purpose.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity employer.